Delete your place
Your place is your Sorsye account: the email and passphrase you made it with, and everything kept in it. You can delete it whenever you wish, yourself, or by writing to us.
1. Delete it yourself, at once
This works the same on sorsye.com and in the Sorsye app.
- Open Sorsye and sign in to your place.
- Tap the gear at the top to open Settings.
- Under Your place, tap delete my place and everything in it.
- Type your passphrase, so we know it is you, and tap Yes, delete my place.
It is done at once, and a last letter to your email confirms it. There is no undo.
2. Or ask us
If you cannot sign in, or would rather we did it, write to support@sorsye.com from the email of your place and say you want your place deleted. We answer within thirty days and tell you when it is done.
3. What is deleted
Your email address, your passphrase's hash, your name, your birth details and your partner's, your chart preferences, your journal, the readings your place holds, your sign-in sessions, the questions you asked about your chart, the record of the letters we sent you, and any notes you wrote to the house.
4. What is kept, and for how long
- Payment records, if you ever bought something on sorsye.com: the order number, what was bought, the amount and the date, kept for seven years because accounting law requires it, and no longer linked to you.
- Visit counts that were linked to your place are unlinked from it. They hold no name or email and are cleared after four hundred days.
- Backups: each nightly encrypted copy of the database is deleted once it is three days old (the newest is always kept, so there is one to restore from), and the safety copy we take on our own server just before Sorsye is updated is deleted within three days. So your place normally leaves the backups within three days too.
5. Only on this phone
Sorsye also keeps a copy of your chart, your partner and your journal on your own device. To clear it, open Settings and tap forget everything Sorsye keeps on this device. If you never made a place, this is all there is to delete.