Refunds and cancellation
We would rather you were happy than paid. If a reading did not open, or something went wrong on our side, tell us and we put it right or give the money back.
1. Who takes your payment
Every purchase is made through Paddle, our merchant of record and authorised reseller. Paddle's refund policy applies to the payment itself, and where the law of your country gives you a right to withdraw within fourteen days, Paddle honours it. Because a reading is digital content that opens at once, that right ends when you open it, as Paddle's terms say. What follows is our own promise on top of that.
2. A single reading
If you buy one reading and it does not open, or it opens for the wrong birth because of a fault of ours, you get a full refund within fourteen days of the purchase, no questions. Tell us at hello@sorsye.com or use "Request refund" on your Paddle receipt.
A reading you disagree with is not a fault. The readings describe a tradition and are offered for reflection; they are not promises, and we cannot refund a reflection that did not please.
3. Everything, monthly or yearly
You can cancel at any time from your Paddle receipt, from paddle.net, or by writing to us. Cancelling stops the next payment; you keep Everything until the end of the period you have paid for. We do not refund the remaining part of a period, except when a fault on our side kept you from using it and we could not fix it within a reasonable time, in which case we refund that part.
If a renewal was charged and you write to us within seven days without having used Everything since the renewal, we refund that renewal in full.
4. Things we cannot refund
The daily rules of the doors, such as one oracle reading a day, are part of the tradition and are not a fault. Nor is a birth time that was entered wrongly, or a chart drawn for midday because the birth time was not known, when the reading said so. Correct your details in Settings and the chart redraws itself at no cost.
5. How and how fast
Write to hello@sorsye.com from the email of your place, or use the refund link on your receipt. Paddle sends refunds to the original payment method within fourteen days of approval. Your rights under the Consumer Protection Act, 2010 of Seychelles, and under the consumer law of the country you live in where it applies, are not reduced by this page.